Compliance
IntraCare is committed to standards of ethics and compliance. We value accountability and commitment to always doing what is right and committing to always performing with integrity in all we do. We have a strong organizational commitment to conducting business ethically, with integrity and in compliance with applicable laws, regulations, and requirements.
IntraCare requires its healthcare providers and third parties to uphold a similar commitment to ethical conduct and assure that they, their employees, and downstream entities who support IntraCare comply with the guiding principles outlined in this policy.
Annual ethics and compliance training ensures that even the newest employees in our organization understand and comply with all related laws and policies as outlined in our Code of Conduct.
IntraCare Code of Conduct
- States our commitment to ethical business behavior.
- Provides guidelines for making informed decisions.
- Presents an overview of the policies we adhere to daily.
For information regarding the Code of Conduct, or to report compliance issues, please call the Compliance and Fraud Helpline at 972-417-8937 available 24 hours a day, seven days a week, or email compliance@theintracare.com.
To report fraud, waste, or abuse, please call the Compliance and Fraud Helpline at 972-417-8937. Your confidentiality will remain anonymous.
Policies and Procedures
The Compliance professionals at IntraCare have many years of experience in regulatory compliance, privacy, health system operations, coding, and billing guidance.
As an organization, we:
- Collaborate cross-functionally to operationalize compliance requirements and best practices, supporting our network providers and their patients.
- Identify areas of risk and develop appropriate mitigation strategies, as needed.
- Direct IntraCare network providers to resources for documentation and billing guidance.
- Deliver employee and provider training during onboarding and annually to meet regulatory requirements, including to Advanced Practice Providers (APP) and clinic staff.
We hold ourselves to the most rigorous standards for ethics and compliance adherence, by supporting open identification, discussion and reporting and resolution of compliance, fraud, waste, and abuse matters without fear of retaliation.
As organizational policies are reviewed and approved, they are cataloged and disseminated to the organization through our Policies and Procedures library.
COMPLIANCE HELPLINE - (972) 417-8937
Disclaimer
The information on this website is intended for educational purposes. This site, its services, and health information will not replace the provider-patient relationship.
Security Measures
IntraCare complies with existing and proposed federal standards for the privacy and confidentiality of personal information. Encryption is a practice used to help protect the integrity and privacy of personal information you provide to us. Your medical information is kept on servers with firewalls that meet or exceed industry standards.
Access and Disclosure
IntraCare will not disclose or provide access to any personal information without your permission, unless ordered to do so by a court of law or otherwise permitted by law.
Links to Third Party Sites
IntraCare is committed to protecting the privacy of website visitors. IntraCare uses weblogs and temporary internet cookies to gather aggregate, not individual, data about site visitors.
The following information is contained in these weblogs:
- Date and time of the visit as well as length of time of the visit
- Pages of theintracare.com viewed during the visit
- IP address of the computer used to visit the site
- Type of web browser and operating system used to view the site
The Intracare.com uses weblogs as a way of conducting basic market research and to study how the site is being used.
Cookies are packets of information that a website transfers to a user’s computer for record-keeping purposes. They are a means of keeping track of a user’s preferences during a visit to a website. Theintracare.com employs temporary cookies. No cookies are used to track an identifiable individual’s movement through the site. They are only used to enhance the usability and efficiency of theintracare.com Temporary cookies expire after a user ends a session and closes the web browser.
If you do not want information to be collected via cookies, you can turn off cookies in your browser. To turn off cookies in Microsoft Internet Explorer (IE), choose ‘Tools’ from the top navigation, select ‘Internet Options,’ choose ‘Privacy’ and change the settings for theintracare.com. Information on theintracare.com may be read with cookies turned off.
Mobile Subscriber Information
Your Mobile Information will NEVER be shared with other parties under any circumstances.
By signing on as a customer through our SMS OPT-IN outreaches, you authorize us to contact you, including by sending text messages directly or through a conduit text messaging service and other communications to a cell phone using an automatic telephone dialing system or an artificial or prerecorded voice message, at any number you provide. You acknowledge that any text messages or prerecorded messages sent by us may contain sales or marketing content. You may revoke your consent for us to contact you at a specified telephone number by communicating your revocation to us through any reasonable means.
USE OF PHONE NUMBERS FOR SMS
Your phone number is primarily used to provide our drivers with personalized route and driving updates. These text messages may relate to our job requirements, services, job referrals or any updates that we think may interest you. SMS messaging charges may be applied by your carrier. We will only share your phone number with our SMS provider, subject to their privacy policy. We use telephone service provider to send all SMS communications to users who have opted in.
OPTING OUT OF MARKETING MESSAGES
If at any time you wish to stop receiving marketing SMS from us, you can opt out by
- Texting STOP to opt-out
- Texting UNSUBSCRIBE to opt-out
Please note that the opt-out process may take up to 10 business days to become effective. During this period, you may still receive some messages from us.
Spyware
IntraCare Health Center does not deploy spyware or any software that aids in gathering information about a person or organization without their knowledge and which may send such information to another entity without the consumer’s consent.
Site Sponsorship IntraCare is the sole sponsor of all content on IntraCare
IntraCare: Home
For any questions, concerns, or complaints about this privacy policy, please call 972-417-8937
IntraCare is committed to protecting the confidentiality of patients’ medical and personal information in the way required by state and federal privacy laws. To learn more about the ways your patient information is safeguarded, please see: